1. Information we collect
Account and contact information
Username, email address, phone number, password hash, preferred language, saved game profiles and account preferences.
Order and service information
Products, quantities, game and server details, order status, payment method, proof of payment, support messages, delivery confirmations, reviews, disputes and refund records.
Security and device information
IP address received from a trusted proxy, approximate country, browser, operating system, device type, first-party random device identifier, sessions, login attempts and security events.
Optional analytics and marketing information
Page path, referral source, campaign parameters, checkout errors and interaction events. Optional analytics and marketing processing stays off until you choose it.
2. Why we use information
- Provide orders, boosting, top-ups, tournaments, wallet and support.
- Authenticate users, secure sessions and prevent fraud or abuse.
- Calculate prices, rewards, affiliate attribution and reseller usage.
- Handle disputes, refunds, chargebacks and payment reconciliation.
- Improve reliability and checkout when optional analytics is accepted.
- Meet tax, accounting, legal and platform obligations.
3. Cookies and consent
Essential cookies are used for secure login, session protection, fraud prevention and saved consent choices. Analytics, personalization and marketing are optional. You can choose “Essential only,” accept optional categories, or change preferences from your account privacy panel.
If Google advertising is enabled, Google and other advertising vendors may use cookies or similar technologies to serve, measure and limit ads. Depending on your region and consent choice, advertising may be personalized or non-personalized. You can change optional consent from the site’s cookie controls.
Advertising scripts are not loaded until the required advertising/marketing consent state is recorded. Local development mode never loads advertising scripts.
4. Service providers and transfers
Information may be shared only as needed with hosting, email, payment, fraud-prevention, support and analytics providers configured by The Nexus. Providers receive the minimum data needed for their task and are subject to their own terms and security controls. We do not sell personal information.
5. Retention
- Optional analytics events: normally up to 90 days.
- Security events: normally up to 365 days.
- Expired or revoked session records: normally removed after 90 days.
- Orders, wallet ledgers, refunds and payment records: retained as needed for service, disputes, accounting and legal obligations.
- Encrypted service credentials and one-time codes: access is restricted and logged; one-time codes are cleared when the workflow completes.
Retention may be extended where a dispute, chargeback, security investigation or legal obligation is active.
6. Security
The Nexus uses secure HttpOnly cookies, role-based access, input validation, encryption for sensitive service values, audit logs, rate limits, upload re-encoding and database transactions. No internet service is risk-free, so report suspected issues promptly.
7. Your choices and requests
From your account you can review sessions, revoke other devices, change optional consent and submit access, correction, export or deletion requests. Some records may be retained where required for fraud, accounting, disputes or legal compliance.
8. Contact
For privacy or security questions email support@thenexus.store and include “Privacy Request” in the subject. We may verify account ownership before processing a request.